Refund Policy – Exquisite Jewellery

1. Returns Eligibility

We accept returns within 30 days of purchase for most items, provided they are in original condition with all tags and packaging intact. Custom-made or engraved items cannot be returned unless faulty.

2. Return Process

To initiate a return:

  1. Contact our customer service for authorization
  2. Securely package the item using original packaging
  3. Include the original receipt or proof of purchase
  4. Ship using a trackable method

3. Refund Methods

Refunds will be issued:

  • To the original payment method for credit/debit purchases
  • As store credit for cash purchases
  • Processing typically takes 5-10 business days after we receive returned items

4. Non-Refundable Items

The following cannot be returned:

  • Special order or customized jewellery
  • Items marked as “final sale”
  • Products damaged by customer misuse
  • Any item not in its original condition

5. Shipping Costs

Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the return is due to our error.

6. Damaged or Defective Items

If you receive a damaged or defective item:

  • Notify us within 48 hours of delivery
  • Provide photographic evidence
  • We will cover all return shipping costs

7. Late or Missing Refunds

If you haven’t received your refund within 10 business days:

  • Check with your bank first
  • Contact us for further investigation

8. Exchange Policy

We offer exchanges for:

  • Different sizes (subject to availability)
  • Alternative products of equal value
  • Store credit for future purchases

9. International Returns

International customers are responsible for:

  • Return shipping costs
  • Any applicable customs fees
  • Ensuring proper documentation

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